I got this comment from Smart Communications that they posted in my previous post:
Hi! We appreciate your transparency in expressing your insights as this will help us improve our service better. We would appreciate if you could email us the details of your concern at ISMS@smart.com.ph. Kindly provide your Smartbro number, complete name and updated contact number. We will wait for your reply at your earliest convenience.
Thank you.
Social Media Services
Smart Communications
I did not report my concern to their Customer Support because I am really fed up with how incompetent their customer service is. It is either I have to wait for at least thirty minutes before I can get an answer and if I was able to get in, my problem will be dealt with by customer service agent who just gives me generic, out-of-the-tech-support-guide book answers. But I was really impressed when I received this comment as this is one good sign that they are really serious in improving their service.
In fairness with Smart, I was online yesterday checking about Myrtle beach golf and I access the Internet also today and looks like they already resolved the problem with my connection. I was able to access Yahoo, Facebook, Amazon, Old Navy with no problem. I was also able to log in to Yahoo Messenger seamlessly, not like last week where I have to try several times before I can successfully log in.
I hope this is the kind of good service that I will get from Smart all the time.
Hi! We appreciate your transparency in expressing your insights as this will help us improve our service better. We would appreciate if you could email us the details of your concern at ISMS@smart.com.ph. Kindly provide your Smartbro number, complete name and updated contact number. We will wait for your reply at your earliest convenience.
Thank you.
Social Media Services
Smart Communications
I did not report my concern to their Customer Support because I am really fed up with how incompetent their customer service is. It is either I have to wait for at least thirty minutes before I can get an answer and if I was able to get in, my problem will be dealt with by customer service agent who just gives me generic, out-of-the-tech-support-guide book answers. But I was really impressed when I received this comment as this is one good sign that they are really serious in improving their service.
In fairness with Smart, I was online yesterday checking about Myrtle beach golf and I access the Internet also today and looks like they already resolved the problem with my connection. I was able to access Yahoo, Facebook, Amazon, Old Navy with no problem. I was also able to log in to Yahoo Messenger seamlessly, not like last week where I have to try several times before I can successfully log in.
I hope this is the kind of good service that I will get from Smart all the time.
1 comments:
Good Afternoon ,
Thank you for your continued patronage of our smart bro product. For future concerns regarding your smart bro, please do not hesitate to emai us at ISMS@smart.com.ph or follow us @ smartcares.
thank you
Social Media Services
Smart Communications
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