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August 07, 2008

Airline Issues

A few weeks ago, we got back from our Singapore vacation. We really had a great time and it would really have been a perfect vacation for my dad if not for the airline that we booked to go there.

My dad used to work abroad so he constantly travels so he can’t help but compare the service of Cebu Pacific with Sun Country Airlines. Sun Country Airlines is also a domestic airline like Cebu Pacific, but unlike the latter, they still provide perks to their customer like they provide food to their in-flight guests and they allow checked baggage. Unlike Sun Country Airlines, Cebu Pacific, doesn’t serve food while on flight but instead they sell food while on board and their prices are really unbelievable as it is two to three times more expensive than its market value.

My father was really shocked after he found out that we have to buy food onboard and I have to explain to him that Cebu Pacific offers limited services to their customers since they are a budget airline. I told him that he really has to pay a price if he wants additional perks. But he still can’t accept my explanation because Sun Country Airlines is just a domestic airlines but it still can give quality service to its clients. It was even voted #1 Domestic Airline in customer satisfaction.

Oh well, at least now I know, next time I travel with my dad, I better book our flight with Sun Country Airlines.

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