I just received another irate email from one of our clients who are following up the creation of his email and network account. The problem is, we really don’t have control on the creation of accounts as the background check has to be done on the employees first by headquarters before we will receive a go signal for the creation of their account.
And since it is the posting season (a lot of officers are moving to their new assignments), headquarters is swamped with a lot of work and so the creation of account is always delayed. This leaves the users idle for days (and sometimes even weeks) as they can't use their email and computer until their account has been created.
If I will have it my way, I will want that the criminal background check will be done by a third party since this is much faster. All we have to do is access their data base of criminal records and in just a matter of seconds, we will have the verification and clearance that we need instead of us doing the lengthy verification process.
If we can easily do a criminal check for a new employee, then their email and network account can be created right away which will really eliminate the periods when an employee is idle because he or she can’t use the PC.
But that is just my two cents. Of course, the management would still have to decide on this.
And since it is the posting season (a lot of officers are moving to their new assignments), headquarters is swamped with a lot of work and so the creation of account is always delayed. This leaves the users idle for days (and sometimes even weeks) as they can't use their email and computer until their account has been created.
If I will have it my way, I will want that the criminal background check will be done by a third party since this is much faster. All we have to do is access their data base of criminal records and in just a matter of seconds, we will have the verification and clearance that we need instead of us doing the lengthy verification process.
If we can easily do a criminal check for a new employee, then their email and network account can be created right away which will really eliminate the periods when an employee is idle because he or she can’t use the PC.
But that is just my two cents. Of course, the management would still have to decide on this.
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